At Paintlogs, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website paintlogs.com or use our painting services.

1. Information We Collect

We collect personal information to deliver our services efficiently and improve your experience. The types of information we may collect include:

a. Personal Identifiable Information (PII):

  • Full name
  • Email address
  • Phone number
  • Home address (for service location)
  • Billing and payment details (if applicable)
  • Project details (e.g., room size, design preferences)

b. Technical Data:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Access times and referring URLs

c. Cookies and Tracking Technologies:

We use cookies and similar tools (such as Google Analytics) to understand how visitors interact with our site, improve user experience, and manage marketing campaigns.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To provide and manage painting and consultation services
  • To schedule and confirm appointments
  • To respond to inquiries and offer customer support
  • To send invoices, receipts, or payment confirmations
  • To deliver service updates or promotional emails (with your consent)
  • To improve website functionality and service offerings
  • To comply with legal obligations and business regulations

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information with:

  • Trusted service providers who assist us in operations (e.g., payment processors, email services)
  • Law enforcement or legal authorities when required by law
  • Marketing partners, only if you have provided explicit consent

All third parties are obligated to maintain the confidentiality and security of your data.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:

  • Completing your project or consultation
  • Managing customer service inquiries
  • Meeting legal, regulatory, or tax obligations

When data is no longer needed, it is securely deleted or anonymized.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you
  • Correction: Request updates or corrections to inaccurate information
  • Deletion: Request that we delete your personal data
  • Objection: Opt-out of direct marketing or data usage
  • Portability: Request a transfer of your data to another provider

To exercise these rights, email us at paintlogs01@gmail.com. We may need to verify your identity before processing your request.

6. Data Security

We implement industry-standard security measures to safeguard your data from loss, misuse, or unauthorized access. These include:

  • SSL encryption on our website
  • Secure access controls
  • Regular security audits and updates
  • Secure third-party payment gateways

While we take every precaution, no digital transmission or storage method is 100% secure. Users share information at their own risk.

7. Cookies Policy

Cookies are small files placed on your device to enhance browsing. We use:

  • Essential cookies – For site functionality
  • Performance cookies – To track user behavior anonymously
  • Marketing cookies – To manage advertising campaigns (with consent)

You can control or delete cookies via your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We recommend reviewing their privacy policies before submitting any information.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage users to review this page regularly for updates.